Returns Policy

Refund Policy

If you are not happy with any purchase from Silverbirch you have 28 days to return the item.

A cash refund will be issued within 14 days of receipt – with proof of purchase.

A credit note will be issued within 28 days of receipt – with proof of purchase.

We cannot issue refunds without proof of purchase.

Sale items are non-returnable.

This does not affect your statutory rights.

Reward Card Policy

Points will not be rewarded on any sale items or delivery charges.

Unfortunately we cannot accept Reward Card Vouchers if they are past their expiry date.

We apologise for any inconvenience caused.